Enterprise Communication

The Enterprise Communication Certificate enables students to develop strategic communication techniques and skills necessary to succeed in the workplace. Students will demonstrate oral and written workplace communication skills, including learning constructive business writing concepts. This certificate is also a gateway into other noncredit and credit programs.

Program Learning Outcomes

Upon successful completion of this program, students should be able to:

• Describe and apply different strategic communication techniques to a workplace scenario.
• Identify your professional EI strengths and limitations. Develop a plan using behavioral techniques to increase your EI competencies.
• Apply business writing concepts to writing letters and emails using complete sentences with sentence variety, clarity with pronouns, proper punctuation, paragraphing and clear organization of ideas.

Program Requirements

Elective Courses: 24 Hours

Course	Title	Hours
PDS-809	Business Writing in a Technological World	12
PDS-812	Workplace Communication Strategies	12

Required Courses: 48 Hours

Course	Title	Hours
PDS-805	Difficult Conversations	12
PDS-806	The Art of Negotiating and Collaborating	12
PDS-813	Best Practices in Customer Service	12
PDS-807	Personality Styles and Difficult Relationships	12

Total : 72 Hours

This course is offered through Riverside City College’s Extended Learning Program. RCC Extended Learning (noncredit) provides tuition-free courses and certificates designed to help you gain in-demand skills, improve English proficiency, explore new fields, or advance your career — and we’re here to support you every step of the way.