The Customer Relations Certificate provides students with important communication skills and an understanding of how these skills should be utilized when working in customer service. Additionally, students will learn about different personality styles and how to effectively adapt to working with people with different styles. As a result of their classroom experience, students will be able to provide effective customer service and demonstrate collaborative problem solving.

Program Learning Outcomes
Upon successful completion of this program, students should be able to:

  • Analyze and apply four essential customer service best practices in a role play.
  • Construct and deliver constructive criticism of a customer service experience session.
  • Demonstrate the collaborative problem-solving model to a case study.
Required Courses (36 hours) Hours
PDS-806 The Art of Negotiating and Collaborating 12
PDS-807 Personality Styles and Difficult Relations 12
PDS-813 Best Practices in Customer Service 12