RCC Student Technology Support

We live in a digital world — and academia is no different. To navigate through your college experience you will need, to varying degrees, to use technology we provide, including: 

  • Student Email
  • Portals
  • Software 
  • Hardware 
  • Wifi 
  • Printing 
  • Additional Resources 

RCC employees do not work on personal equipment or software — for security, liability and safety reasons.

STUDENT EMAIL/PORTALS SOFTWARE/HARDWARE
WIFI/PRINTING ADDITIONAL RESOURCES

 

  Technology Video Tutorials 

 

Communication, Information and Registration

Every registered RCC student will receive a school email address. RCC and other education - related organizations will send important information to your student email address. Examples include: 

  • Financial aid information 
  • Class registration information
  • Waitlist status 
  • Schedule changes  
  • Important dates/deadlines 
  • Applying for graduation 
  • Software access information 

It’s recommended that you check your email daily. Your email credentials (email and login) are also used to log into various student-related portals/software. Your email address is displayed in WebAdvisor and MyPortal

As a registered RCC student, you automatically receive a college email address. It consists of your first initial, last name and, in some cases, a number (eg. John Doe, jdoe2@student.rccd.edu).  
 
All student email addresses end with the student.rccd.edu domain.  

Portal Access 
Use your full email and password to log into see your emails. The same email credentials are used to log into various student-related portals. 
 
Software Access 
You will receive instructions on how to access software. Every RCC student receives access to Microsoft Office 365 for Education (email, spreadsheet, word processing, etc.) following registration. Some programs may also provide access to other software, like Adobe applications. This software will be preloaded onto desktop or laptops provided by the department. Policies vary by department. 
 
Logging In 
Use your full email and password to login to see your emails. The same email credentials will often be used to log into your various student-related portals and/or software. Contact your department if you require help logging in. 

There are two ways to access your RCC student email account.

  1. Log into Microsoft email online to Check Your Email
  2. Log into your MyPortal account. In the module titled “My Student Email”, choose Office 365. It will launch a new window with Microsoft’s Outlook email client.

To reset you password, go to the main District Email login page and follow the instructions to change your password.

To configure your RCCD email account to automatically forward emails to a personal email account, follow the Instructions from Microsoft Support

At least once a year, RCCD deactivates email accounts for students who have not enrolled in courses for a period of more than two years. If your account is deactivated for this reason, the contents of your account will be permanently deleted. If you return to any of the RCCD colleges, your email address will be reinstated but your account will contain NO previous content.  
 
To protect any important emails or attachments, it is your responsibility to back up your RCCD account on an ongoing basis. One easy way is to set your Outlook to Forward Email to a Personal Account 

You can access the portal by visiting the Login Screen  — User Name and Password are required.

To reset you password, go to the main District Email login page and follow the instructions to change your password.

MyPortal is RCC’s online service that allows you to view your registration date, register for classes, access your student email, drop classes, order parking permits, pay fees, view financial aid status and much more. Use your full student email account and password to log into MyPortal.

To access MyPortal, use your student email and password to log in.

Your MyPortal password is the same as your RCCD Single Sign-On portal password. Go to the Login Screen to change all of your RCCD portal and email passwords —simply follow the instructions.

WebAdvisor is an online inquiry and registration system that interacts with the Riverside Community College District's ERP system. You will be able to register, pay for classes, view grades and unofficial transcripts, check your financial aid status and view your class schedule.

You can access your WebAdvisor account by visiting the login screen — User Name and Password are required.

Your WebAdvisor User Name consists of the first letters of your first and last name (all in lowercase) and your seven digit RCC ID number combined together (Example: js1234567). When logging in, remember that your User Name and Password are case sensitive. 
 
For new students, the default WebAdvisor password is your date of birth in the mmmddyyyy format, with the first letter of the month capitalized (e.g. if your birthday is November 15, 2015, the default password would be Nov152015) 
 
We recommend you change your default passwords at your earliest convenience, to protect your information from being compromised. 

First, go to the WebAdvisor main page. The option to retrieve your WebAdvisor User Name is on the left side of the page.

Go to the WebAdvisor main page, the option to reset your WebAdvisor password is on the left side of the page.

Hardware and Software

Supply and Student Discounts

Some programs supply their students with computer hardware (if required for study). You also have the option to purchase your own computer hardware and/or software at discount. The Foundation for California Community Colleges CollegeBuys site provides discounts for hardware and software purchases for students and employees.

Software on Personal Computer

College-supplied computers come with all required software already installed. For your personal system, you can download Microsoft Office 365 applications from inside your RCC Single Sign-on Portal. Check with your department about additional specific applications. Adobe offers a student rate when you provide your student email address.

Wifi Access and Printing

Connecting to Wifi

RCC has two wireless networks, administered by RCCD, to provide internet access on campus: 

  • A limited network for campus guests is time, bandwidth and destination restricted (intended only for college applications) 
  • A securely encrypted network for students and staff (guests can receive access through a department sponsor, who must submit the request to the district Helpdesk. Please allow 24 hours to process. 
    Do Not Abuse This Privilege. Wireless service is for quick access to the internet and has time restrictions. Do not use this service for downloading graphics, audio or video. 
  • HOW TO CONNECT TO WIFI

Printing

There are a number of labs and engagement centers around campus that allow you to print. Rules and fees may vary — some programs require printing, which may be included as part of your materials fee. Check with your instructor or department for more information. General copy and print services for students are available inside the Digital Library. Additional printers can be found around campus. Ask our department for more information.

Additional Resources and Support

Accessing Software and Online Courses

While YouTube and the internet can help you solve certain problems, the links below can help you resolve issues or just be more confident when working with the technology. Still stuck? Contact our Help Desk and we’ll do our best to answer your questions.

OUTLOOK HELP OUTLOOK ADVANCED FEATURES WEBINAR
CANVAS TRAINING DISTANCE EDUCATION

Additional Technology Resources and Support

Special Requests

Our RCC campus is the size of a small city…or an urban hub. We have dedicated Catering and Facility Rental teams to deliver services outside of the regular student experience. District technology staff are sometimes called upon for special requests, like creating a temporary stand alone wifi network, which can be provided for a fee (as coordinated by the Event Planning team).