​Welcome to Procedures​

​​​​​
The procedures below provide instructions and guidelines for requesting media services. Following these procedures ensures that your request will be fulfilled in a timely and efficient manner. The IMC appreciates your cooperation and looks forward to working with you.​​
  • Collection Development
  • Copyright
  • Equipment
  • Media Services
  • Multimedia Guidelines
  • Telecours​e Guidelines​

    Classroom Guidelines​

    The following procedures describe the steps that should be taken to schedule or book a room in the Digital Library/Learning Resource Center. The Digital Library has three high technology rooms, which can be scheduled for district use in support of instructional programs:
     
    Auditorium, Digital Library 121
    Description The Auditorium in the Digital Library/Learning Resource Center is district facility in support of instructional programs, which contains presentation technology, teleconferencing capabilities and interactive multimedia equipment. The room is located on the 1st floor of the Digital Library in Room 121, and has seating capacity for 198.

    Requirements Due to the complicated nature of the integrated technology in the Auditorium the individual responsible for operating the equipment in the room must be trained on the use of instructional equipment by TSS staff prior to the event.

    Reservations Making a reservation for an event is a two-step process:

    1. Schedule the Room: The Facilities Office makes reservations for the use of the Auditorium in the Digital Library. Reservations are made on a first come, first served basis, so it is important to submit your request as far in advance as possible. A minimum of two (2) weeks advance notice is required. Individuals who wish to schedule the Auditorium must contact Facilities at (951) 222-8498 in order to complete a Facility Request Form. Please indicate all requested media services and equipment on the form. Media services may include equipment operation, videoconferencing, and media production. Be sure to list equipment that will be used in the course of the event. Keep in mind that TSS support is only available during normal business hours.

    2. Sign up for Training: Due to the complex and expensive nature of the technology in the Auditorium extensive training will be required for those individuals who will be operating equipment within the room. Technology Support Services offers training sessions on the use of technology in the Auditorium. Advance reservations are required. Please contact George "Tony" Brucks, Instructional Media Support Coordinator, at 951-222-8193 for dates/times and to RSVP for a training session, or to register online for training and qualify for FLEX credit, please go to FLEXtrack:http://www.flextrack.org/.

    Please note: Your event is NOT officially scheduled until you receive a written confirmation copy of your request and have completed instructional equipment training.
    Telemeeting Room, Digital Library 409
    Description The Telemeeting Room in the Digital Library/Learning Resource Center is a room for district use, which contains presentation technology, teleconferencing capabilities and interactive multimedia equipment. The room is located on the 4th floor of the Digital Library in Room 409, and has seating capacity for 20.
    Requirements Due to the complicated nature of the integrated technology in the Telemeeting room any individuals who will be operating equipment in the room must be trained on the use of instructional equipment by TSS staff prior to the meeting.
    Reservations
    Making a reservation for an event is a two-step process:

    1. Schedule the Room: The Facilities Office makes reservations for the use of the Auditorium in the Digital Library. Reservations are made on a first come, first served basis, so it is important to submit your request as far in advance as possible. A minimum of two (2) weeks advance notice is required. Individuals who wish to schedule the Telemeeting Room must contact Facilities at (951) 222-8498. All media services and equipment required for your meeting must be requested when the reservation is made. Media services may include equipment operation, videoconferencing, and media production. Please describe any equipment that will be used in the course of the event.

    2. Sign up for Training: The Telemeeting Room contains high-tech systems; therefore, extensive training will be required for those individuals who will be operating equipment within the room. Technology Support Services offers training sessions on the use of technology in the Telemeeting Room. Advance reservations are required. Please contact George “Tony” Brucks, Instructional Media Support Coordinator, at 951-222-8193 for dates/times and to RSVP for a training session, or to register online for training and qualify for FLEX credit, please go to FLEXtrack:http://www.flextrack.org/.

    Please note: Your event is NOT officially scheduled until you receive a written confirmation copy of your request and have completed instructional equipment training.
    Multimedia Classroom, Digital Library 108
    Description The Multimedia Classroom in the Digital Library/Learning Resource Center is a room for district use, which contains presentation technology, teleconferencing capabilities and interactive multimedia equipment. The room is located on the 1st floor of the Digital Library in Room 108, and has 48 student computer workstations and 1 instructor computer workstation.

    Requirements Due to the complicated nature of the integrated technology in the Multimedia Classroom and the high demand for a facility containing this level of technological sophistication, the following criteria must be met in order to make a reservation:
    • The event must have a multimedia component requiring the use of computer workstations and/or presentation or teleconferencing equipment.
    • The individual responsible for operating the equipment in the room must be trained on the use of instructional equipment by TSS staff prior to the event.
    Reservations     The Facilities Office makes reservations for the use of the Auditorium in the Digital Library. Reservations are made on a first come, first served basis, so it is important to submit your request as far in advance as possible. A minimum of two (2) weeks advance notice is required. Individuals who wish to schedule the Telemeeting Room must contact Facilities at (951) 222-8498. All media services and equipment required for your class must be requested when the reservation is made. Media services may include equipment operation, videoconferencing, and media production. Please describe any equipment that will be used in the course of the class.

        Due to the complex and expensive nature of the technology in the Multimedia Classroom, extensive training will be required for those individuals who will be operating equipment within the room. Technology Support Services offers training sessions on the use of technology in the Multimedia Classroom. Advance reservations are required. You will be asked to sign-up for a training session when you make your room request. You can also register online for training and qualify for FLEX credit using FLEXtrack: http://www.flextrack.org/.

    Please note: Your event is NOT officially scheduled until you receive a written confirmation copy of your request and have completed instructional equipment training.

  •  
     
    1. Introduction
      The purpose of this procedure is to provide guidelines for the development of the library's media collection. The basic philosophy of the library and Technology Support Services is to support the educational programs of Riverside Community College District. Multimedia resources, primarily lower-division in scope, may be selected on the basis of overall value, merit, timeliness, authoritativeness, and ease of access. Riverside Community College District's library selects, acquires, organizes, collects and provides access to resources reflecting a multiplicity of views.
    2. Purpose of the Collection
      The purpose of the media collection is to support and complement the college mission by providing a wide range of lower division, undergraduate resources. The library and TSS strives for electronic instructional innovation in an effort to meet the demands of a computer-driven work place. In addition to supporting the curriculum, TSS serves the informational and educational needs of the overall college community. Long term planning calls for an increased emphasis on emerging information technologies. TSS will acquire those technologies that facilitate information retrieval, storage, and transmission.
    3. Responsibility for Collection Development

      1. Librarians
        1. Making judgments as to the completeness of the library's media holdings.
        2. Taking the needs of the DL/LRC as a whole into consideration.
        3. Selecting, with or without faculty consultation, resources that the librarians have identified through their public service and reference contacts.
        4. Channeling of catalogs, reviews, and selection aids to faculty members.
        5. Establishing and maintaining a climate of cooperation with faculty members, and serving as a department liaison.
        6. Communicating with the librarian who serves on the campus curriculum committee, which evaluates proposals for new and revised courses. This librarian also recommends resources for acquisition.
           
        Working in concert with all of the college librarians, the Network & Multimedia Librarian is responsible for the development of the media collection. She will submit requests for resources to the Acquisitions Librarian as needed. Responsibilities include:
      2. Faculty
        Faculty members are considered subject specialists and are encouraged to recommend resources that support the instructional needs of their programs. Faculty may recommend multimedia for purchase by completing an “Audiovisual Material Request” Form for each item. Completed forms should be returned to the Network & Multimedia Librarian. The fulfillment of a request is dependent on the availability of funds and appropriateness to the collection. Please refer to the Multimedia Procedure for more information on requesting multimedia for purchase.
      3. Dean of Library/Learning Resources
        The Dean of Library and Learning Resources has the final responsibility for the maintenance and development of the media collection.
    4. Selection Guidelines

      1. Collection Priorities
        1. Materials that are directly related to the curriculum.
        2. Outstanding items in other fields of knowledge and peripheral subjects not taught at the college but required for the core collection.
        3. Reference and research materials in support of existing programs, to include the standard work in the major fields of knowledge.
        4. Resources to support the professional growth of faculty and staff.
           
        Resources will be selected for inclusion in the media collection according to the following order of priority:
      2. Selection Criteria
        The following criteria will be used to evaluate items under consideration:
        1. Written reviews appearing in authoritative professional periodicals.
        2. Size and adequacy of the current collection.
        3. Potential use of resources by students and faculty.
        4. Appropriateness for lower-division college use.
        5. Timeliness, with current resources given the highest priority.
        6. Authoritativeness of the author, publisher, or producer.
        7. Accuracy.
        8. Scope and depth of coverage.
        9. Availability of funds.
        10. Availability, quality, and durability of the material format.
           
    5. Scope

      1. Formats
        The library and TSS collects a wide spectrum of instructional resources in a variety of formats including audio and video recordings, audio CDs, CD-ROMs, DVDs, laser discs and 35mm slides. Materials may be encoded, stored, and delivered in digital format in accordance with Copyright Law (Title 17, United States Code). The format of materials in the collection may change as a result of changes in long-range need, availability, and format quality.
      2. Languages
        The media collection includes English language materials as well as multimedia in other languages as dictated by the curriculum. Foreign Languages materials in Arabic, Chinese, French, German, Italian, Japanese, Latin, Russian, and Spanish are included and added to the collection in support of the study of languages, literatures, and other cultures.
      3. Multiple Copies
        Multiple copies of an item are only ordered when an item is predicted to have or has been shown to have heavy use.
      4. Gifts
      5. Gifts are accepted with the understanding that the library may dispose of them or add them to the collection at its discretion. The appraisal of gifts for tax purposes is the responsibility of the donor. A letter acknowledging the donation, but assigning no value, is sent upon request. Gifts are evaluated for selection based upon the same selection criteria as new items.
    6. Collection Maintenance

      1. Evaluation
        The media collection will be continuously evaluated in terms of circulation, content, currency, popularity, and relevance to the college community's needs. Continuous weeding and replacement of lost, stolen, or out-dated materials helps maintain a collection that reflects changing college needs and goals.
      2. Weeding
        In order to maintain the quality of the media collection, materials may be withdrawn in an effort to study and develop the collection. Decisions to remove resources will be made in consultation with the Department Chair of the discipline whose resources are under review.
        1. Obsolete resources.
        2. Superseded editions or versions.
        3. Superfluous duplicates.
        4. Badly worn or defective materials for which there are suitable replacements.
        5. Unused resources of no historical or lasting value.
        6. Outdated or inaccurate materials.
        7. Resources in outdated formats for which there are suitable replacements.
        8. Materials with expired permission or licensing.
           
        Upon evaluation, the following may be withdrawn from the collection:
      3. Replacement
        Replacement materials will be purchased based upon the following criteria:
        1. Demand for the title.
        2. Number of copies available.
        3. Existing coverage of the subject/discipline in the collection.
        4. Availability of updated materials on the subject.
        5. Availability of materials in an updated format.

    Back to the Top

    Copyright
    1. Fair Use Guidelines

      1. Copyright Law Basics
        U.S. Copyright Law dictates that copyrighted material in any form (print, audio, video, or digital) cannot be reproduced, distributed or displayed without the express permission of the publisher and/or owner of the copyright.
      2. Fair Use
        “Fair Use” provides exemptions to Copyright Law for purposes of criticism, comment, news reporting, teaching (including multiple copies for in-classroom use), scholarship or research provided certain guidelines are followed. While Fair Use is intended to apply to teaching, research, and other such activities, educational purpose alone does not make a use “fair.” Please see the CETUS pamphlet on Fair Use of Copyrighted Works for more information on Fair Use Guidelines.
      3. Duplication/Reproduction
        1. The purpose and character of the use, including whether such use is of a commercial nature or is for nonprofit educational purposes;
        2. The nature of the copyrighted work;
        3. The amount and substantiality of the portion used in relation to the copyrighted work as a whole;
        4. The effect of the use upon the potential market for or value of the copyrighted work.
        The purpose of the media use (i.e., educational, non-profit) is only one of the four factors that must be considered when establishing fair use. Fair Use Guidelines dictate that only a portion of a copyrighted work may be duplicated/reproduced for educational purposes without the written consent of the copyright holder. The amount and substantiality of the portion used in relation to the copyrighted work as a whole must be considered when determining fair use. Generally speaking, only 10% of a copyrighted work can be reproduced for classroom instruction or educational purposes. This means, for example, that only six (6) minutes of a 60-minute video/audio tape or 30 photographs out of a textbook containing 300 photographs can be reproduced for distribution or display in the classroom.
        There are four factors, which must be taken into consideration when determining whether use of a work without the permission of the copyright holder meets the Fair Use Guidelines:
      4. Media Installation
        Commercial software may only be installed on one computer workstation per copy unless site or group licenses have been purchased. A back-up copy of the program may be made for archival purposes only. The license agreement that accompanies the program may further restrict usage or give the user additional rights and should be read carefully for this reason.
      5. Classroom Showings
        Fair Use provides exemptions to Copyright Law for certain performances and displays when material is performed or displayed by instructors or pupils in the course of face-to-face teaching in a classroom. This exception allows teachers to read from literary works, show videos, and play music directly related and of material assistance to the established teaching content. Films and other media cannot be displayed or performed for purposes of entertainment or reward or as part of a club activity.
      6. Off-Air Broadcast Recordings
        According to Fair Use Guidelines, an off-air program (i.e., a television program transmitted by television stations for reception by the general public without charge) recorded simultaneously with broadcast transmission must be erased or destroyed forty-five (45) consecutive calendar days after it is recorded. An off-air video recording may be shown once per class and repeated once only when instructional reinforcement is necessary.Furthermore, an off-air video recording must be shown during the first ten (10) consecutive school [session] days in that forty-five (45) calendar day retention period. After the first ten (10) consecutive school days, off-air recordings may be used up to the end of the forty-five (45) day period only for teacher evaluation purposes (i.e., to determine whether or not to include the broadcast program in the teaching curriculum) and may not be used for student exhibition or any other non-evaluation purpose without obtaining permission from the copyright holder.
        Off-air recordings may be made only at the request of and used by individual teachers, and may not be regularly recorded in anticipation of requests. No broadcast program may be recorded off-air more than once at the request of the same teacher, regardless of the number of times the program may be broadcast.
        *This information is intended to provide copyright guidelines for RCCD faculty and staff and should not be considered legal advice. Please keep in mind that these guidelines are subject to change as new legislation is introduced and existing Copyright Law is changed.
    2. Board Policy and Legislation
      Riverside Community College District Technology Support Services will adhere to Copyright Law (Title 17, United States Code), Fair Use Guidelines for Educational Multimedia and Board Policy 5045, Use of Copyrighted Material in regards to print and multimedia materials.
    3. Duplication/Digitization/Production/Broadcast
      The Technology Support Services will not duplicate, digitize, produce or broadcast any copyrighted material without prior permission from the publisher and/or owner of the copyrighted work.
    4. Liability/Willfull Infringement
      Any RCCD affiliate who violates any of the exclusive rights of a copyright owner is an infringer of copyright (Section 501, Title 17, United States Code).
    5. Copyright Officer
      The Network & Multimedia Librarian is responsible for the Technology Support Services’s copyright procedure and will serve as the Copyright Officer. Questions regarding copyright procedure and the Fair Use exemption should be brought to the attention of the Network & Multimedia Librarian. Permission forms for duplication, production, digitization, or broadcast must be sent to the Network & Multimedia Librarian before any service requests will be fulfilled.
    6. Record Keeping
      The Copyright Officer will maintain copies of all permission forms, license agreements, and policies pertaining to copyright.

      Back to the Top

      Equipment
    1. Equipment and Media Deliveries

      1. Equipment
        Technology Support Services provides a variety of equipment for classroom delivery. In order to schedule equipment for delivery please complete a Multimedia Request Form either in person, by phone, or online at least 48 hours in advance. The following is a list of equipment available for delivery:
        Instructional Equipment
        Projectors Video Equipment Audio Equipment Miscellaneous
        LCD TV Cassette Player Screen
        35mm Slide VCR CD Player Easel/Pad/Markers
        Overhead DVD Player Public Address System
        Camcorder with Tripod Microphones
        Should you experience any problems with media equipment after it has been delivered please contact TSS circulation desk at 951-222-8511.
      2. Media
        Media titles can be requested for delivery to the classroom along with the equipment necessary for viewing them. In order to schedule videos for delivery please complete a Multimedia Request Form either in person, by phone, or online at least 48 Hours in advance.
        Currently our system does not permit media items to be “reserved” for future use. If the requested video is not available 24 hours before the scheduled delivery time, the Multimedia Operations Specialist will call the faculty member to alert them that the material is not available for their class. In the case of adjunct faculty a call will be placed to the department chair and a note placed in their mailbox. In order to guarantee availability for a video title, TSS recommends that patrons check out the item(s) they require in person up to a week ahead of time.
    2. Equipment Repairs

      1. Scheduling
        Equipment repairs are provided on a “first come, first served basis.” Please contact TSS Manager to schedule repair services. Only equipment that has been specified for purchase by TSS will be repaired. Equipment purchased by departments without consulting TSS will not be repaired by TSS and it will be the responsibility of the requesting department to obtain repair services.
      2. LCD Projector Replacement Lamps
      3. Technology Support Services provides LCD projector replacement lamp service on a “first come, first served basis.” Please contact TSS Manager to schedule these services. TSS will replace LCD projection lamps on projectors purchased by TSS. Projectors purchased independently by departments must purchase their own replacement lamps. TSS will provide assistance on replacing the lamp if the projector was purchased following IMC Purchasing Guidelines. If the projector was not purchased following IMC guidelines and is not a projector recommended by TSS, the department in possession of the projector must obtain repair/replacement services from an outside vendor.
    3. Purchasing Guidelines
      In order to guarantee compatibility with existing supported equipment, Technology Support Services must be consulted before any equipment is purchased. Please contact TSS Manager to arrange a consultation. After providing details and reviewing the needs of the department, TSS Manager will recommend the purchase of equipment. At that time a requisition will be generated by TSS Manager and sent to the department making the request. The requesting department will place a budget code on the requisition and forward it to the purchasing department. Once a purchase order is generated a copy will be sent to the Multimedia Operation Specialist and TSS Manager. TSS will receive all the equipment and the Multimedia Operations Specialist will test it to verify functionality. Once it has been determined that the equipment is functioning properly the unit will be tagged by Inventory Control. If the equipment is not to be installed it will be delivered to the requesting department by the Multimedia Operations Specialist where the equipment will be released with authorized signature. Should the equipment require installation please refer to IMC Equipment Installation procedure.
    4. Equipment Installation
      Technology Support Services schedules equipment installation on a “first come, first served basis.” Please contact TSS Manager to schedule installation services. Once equipment has gone through the purchasing process (see Purchasing Guidelines) it will be installed into the room specified on the requisition. The Multimedia Operations Specialist and Media Services Repair Technician will work in conjunction with the department and facilities to schedule a time to install equipment in the room. In cases of high room usage installations may be delayed until classes are not in session. After TSS has installed the equipment, Facilities will be contacted to install any electrical outlets necessary for the installation. Once the electrical has been installed, TSS will test all equipment to verify that it is functioning in the desired manner. TSS Manager will notify the requesting department either via phone or e-mail once the installation is complete.

     

     Back to the Top

     


      Media Services

     

     

    1. Media Duplication/Conversion
      Duplication/conversion services are provided on a “first come, first served basis.”
      All duplication or conversion requests for commercial audio-visual multimedia must be accompanied by written permission from the copyright holder.TSS requires two (2) weeks notice from the time the multimedia is delivered to the Network & Multimedia Librarian in order to fulfill requests. Instructors must provide the blank recording media needed for their request. Refer to the Multimedia Procedure for further instructions on requesting these services.
      TSS duplicates/converts media materials in the following formats:
      Duplication/Conversion Formats
      Video (NTSC, PAL, SECAM) Audio Digital (MP3, WAV, AVI, MPEG)
      VHS Cassette CD
      Super VHS Reel-to-Reel CD-ROM
      Mini-DV DAT
      U-Matic
      VHS-C
      35mm Slide
       
    2. Media Digitization/Installation
      Multimedia is digitized and/or installed on IMC workstations or servers on a “first come, first served basis.” All installation requests must be accompanied by written permission to duplicate, network and/or digitize from the copyright holder. TSS requires two (2) weeks notice from the time the multimedia is delivered to the Network & Multimedia Librarian in order to fulfill requests. Refer to the Multimedia Procedure for further instructions on requesting these services.
    3. Off-Air Video/Audio Recording
      Requests for off-air video or audio recording must be forwarded to the Instructional Media Technician 48 hours in advance of the broadcast. Recording requests must include the following information: a) Name, b) Department, c) Phone Number, d) Program Title, e) Broadcast Channel, f) Broadcast Time, g) Date Needed. TSS can record programs from both Adelphia and Charter cable services. Instructors must provide the blank recording media needed for their request. All off-air video/audio recordings are subject to the Fair Use Guidelines for Off-Air Broadcast Recordings. Instructors are responsible for erasing or destroying the program per the 45-day Fair Use Rule.
    4. Telecourse Recording, Duplication & Distribution
      Refer to the Telecourse Procedure for details on recording, duplication, and distribution services provided by TSS in support of Telecourses.
    5. Satellite Conferencing
      Technology Support Services schedules satellite conferencing on a “first come, first served basis,” and requires at least two (2) weeks advance notice for scheduling.
      To schedule a satellite conference, follow normal room scheduling procedures to secure the room. The following rooms have satellite down linking capability:
      Satellite Conferencing Locations
      Riverside Campus Moreno Valley Campus Norco Campus
      Hall of Fame LIB 230 ATC 114
      Once the location has been secured you must complete a Multimedia Request Form either in person, by phone, or online to book your event. Arrangements for paying the down linking fees must be made ahead of time, and a copy of the purchase order and a copy of the license to view the conference must be submitted along with the Multimedia Request Form before the event can be booked. The Instructional Media Technician will contact the requesting party to finalize the arrangements. Please be prepared to provide the following information: a) Name of organization you will be conferencing with, b) Contact name, c) Phone number, d) Address, e) Conference technician's name and phone number, f) Satellite coordinates, g) Date and time of the event, h) Event duration.
    6. Video Conferencing
      TSS uses Polycom videoconferencing units, along with supporting instructional equipment. TSS offers point-to-point and multipoint conferencing. Departments requesting any videoconferencing are responsible for paying all toll charges that may be associated with an ISDN videoconference. The video conferencing system conveys information via ISDN lines.
      TSS also provides 3CMeNow connectivity via dedicated network connections in several rooms at each college. 3CMeNow is a dedicated data network linking each of the campuses of the CSU and California Community Colleges. The dedicated network connection utilizes a Polycom viewing station, which has a built in camera. Upon request a VCR for recording events as well as playing tapes to remote sites can be added to the system. Additional equipment including a document camera, a video camera, and a television can also be requested at the time of scheduling.
      Technology Support Services schedules videoconferences on a “first come, first served basis,” and requires at least two (2) weeks advance notice for scheduling. To schedule a videoconference, follow normal room scheduling procedures to secure the room. For IP video conferencing, the following rooms have are IP videoconferencing capable:
      Video Conferencing Locations
      Riverside Campus Moreno Valley Campus Norco Campus
      AD 122 HM 129 HUM 111
      Hall of Fame HM 210 HUM 103
      Landis Auditorium HM 211 ST 107
      Administration 109 HM 234 Library 206
      Citrus Room STD 101 THTR 101
      Digital Library 108 Library 241 ITC 108
      Digital Library 111 PSC 11 CSS 217
      Digital Library 121 SAS 101 CSS 219
      Digital Library 409
      MTSC 111
      Nursing 183

    7. Production Services

      1. Presentations
        • Powerpoint Presentations
        • Graphic Design
        • Video/Audio Production
        • Transparencies
        • Posters (17”x 22” Maximum Size)
        • 35mm Slides
        TSS requires two (2) weeks advance notice for the creation or preparation of presentation materials.Some projects may take longer to complete due to the complexity or length of production required. The TSS Manager will notify the requesting party at the time of the request if the project will take longer than two (2) weeks. All content information related to the presentation must be provided at the time the request is submitted. Any multimedia to be used in the presentation is subject to U.S. Copyright Law, and requests to include copyrighted media must be accompanied with written permission from the copyright holder. Please complete a Multimedia Request Form either in person, by phone, or online to schedule presentation services.
        Technology Support Services provides assistance in the creation of audio-visual materials for presentations.The following is a list of available presentation materials and services:
      2. Web Site Design
        Technology Support Services provides web page design services for district-related web sites. TSS requires two (2) weeks advance notice for the creation or preparation of web pages.All content information related to the web page must be provided at the time the request is submitted. Some projects may take longer to complete due to the complexity or length of production required. TSS Manager will notify the requesting party at the time of the request if the project will take longer than two (2) weeks.Please complete a Multimedia Request Form either in person, by phone, or online these services.
      3. Image/Document Scanning
        Technology Support Services provides image and document scanning services. TSS requires two (2) weeks advance notice for the creation or preparation of scans. All documents must be provided at the time the request is submitted. Some projects may take longer to complete due to the complexity or length of production required. TSS Manager will notify the requesting party at the time of the request if the project will take longer than two (2) weeks. Please complete a Multimedia Request Form either in person, by phone, or online to arrange these services.
      4. Digital/35mm Photography
        Technology Support Services provides digital/35mm photography services for district-related events. These services include copy stand photography (photos from books). All photography service requests are subject to U.S. Copyright Law, and requests for photography of copyrighted images must be accompanied with written permission from the copyright holder. Please contact the TSS Manager to arrange these services.
      5. Video Production
        Technology Support Services provides video production services including videotaping, editing, and post-production for district-related events. Please contact the TSS Manager for more information or to arrange these services.
      6. Closed Captioning
        All closed-captioning services must be arranged through Disabled Resource Center (DRC). Faculty members who require closed-captioning for a video program to be viewed by a hearing impaired student must submit a Caption Request Form (one for each videotape) at least two weeks in advance to DRC. Caption Request Forms will be distributed at the beginning and end of each semester, and additional forms will be available in the DRC office. Faculty may submit their requests to DRC at any time during the semester.
        All captioned videotapes are catalogued by the Library/Learning Resources and are included in the library catalog, LAMP. Faculty should confirm that a captioned version of the videotape does not exist before submitting a Caption Request Form to DSP&S. Captioned videotapes in LAMP have a subject heading entitled “Video recordings for the hearing impaired.”
        District-produced, closed-captioned videotapes are only to be used to support and meet ADA requirements by fulfilling the needs of hearing impaired students. A district-produced, closed-captioned videotape is considered a supplement to the original videotape and should not be thought of as a second copy of the original. These supplemental, closed-captioned videotapes are only circulated for use by and for the hearing impaired.

     Back to the Top

     

     


    Multimedia Guidelines

     

    Multimedia Guidelines describes the process that takes place when TSS receives a multimedia duplication and/or installation request. The following guidelines provide step-by-step instructions for requesting these services.

    Please plan accordingly!
    Any multimedia duplication and/or installation request must be submitted the Spring or Fall semester prior to the implementation of the new materials. TSS requires two (2) weeks per media title from the time the originals are received.


     

    1. Instructors are responsible for confirming the availability of the multimedia they require for their classes. Instructors should arrange for the duplication/installation of their multimedia in TSS the Spring or Fall semester prior to the implementation of the new materials. This is especially important for instructors who are adding new course texts or changing textbook editions, since multimedia is commonly packaged with these materials.
    2. Instructors who wish to request multimedia to be added to the media collection, installed in the Foreign Languages Lab, or duplicated for instructor or student use must contact their Department Chair. The Department Chair will contact the Network & Multimedia Specialist before purchasing any materials to be supported by TSS. The Chair will provide the Network & Multimedia Specialist with the following information: a) Name, b) Department, c) Phone number, d) Media title, e) Producer, f) Distributor, g) Publication date, h) ISBN, i) Format, j) Services required (e.g., duplication, installation, or conversion), k) Date needed.
      Please Note: In order to accommodate the large number of requests Technology Support Services receives on a daily basis, TSS requires two (2) weeks notice per title from the time the multimedia is delivered to the Network & Multimedia Specialist.
    3. The Network & Multimedia Specialist will evaluate the request taking into consideration licensing and copyright and will communicate her evaluation to the Chair. If TSS is to provide on-going services for the multimedia, the Chair must arrange for the acquisition of one copy of each multimedia title to be given to the Network & Multimedia Specialist to process and permanently add to the multimedia collection. At this time the Network & Multimedia Specialist and the requesting Chair will decide on an approximate date for the delivery of the materials and any blank media that may be required for duplication. If available, a copy of the purchase order will be given to the Network & Multimedia Specialist at this time.
    4. The Chair will deliver the blank media and multimedia for duplication including any documentation or licensing/copyright information to the Network & Multimedia Specialist on the agreed upon date. If the date of delivery changes, the Chair will notify the Network & Multimedia Specialist of the new date.
    5. Upon receipt of the materials, the Network & Multimedia Specialist will obtain licensing or permission for the multimedia. The Network & Multimedia Specialist will keep any licensing documentation or permission letters on file.
    6. The Network & Multimedia Librarian will give the materials to the Technical Services Librarian who will catalogue the multimedia and return it to the Network & Multimedia Librarian.
    7. The Network & Multimedia Specialist will deliver the multimedia to the appropriate location based upon the use specified by the Chair. If duplication services are requested, the Network & Multimedia Specialist will deliver the materials to the Instructional Media Technician who will arrange for the duplication of the material and provide the Network & Multimedia Specialist with an expected date of completion. If installation on TSS workstations or servers is requested, the Network & Multimedia Specialist will deliver the materials to the Multimedia Operations Specialist who will arrange for the installation of the material and provide the Network & Multimedia Specialist with an expected date of completion. If both duplication and installation services are requested, the material will duplicated first and then delivered by the Instructional Media Technician to the Multimedia Operations Specialist for installation. If neither duplication nor installation services are requested, the material will be added to TSS collection. Previous editions of multimedia housed or installed in TSS will remain accessible until they have been phased out of use.
      Please Note: If the wrong multimedia title is given to the Network & Multimedia Specialist in error, and the Instructional Media Technician and the Multimedia Operation Specialist perform all duplication and installation services, all additional materials and labor costs will be charged back to the Department if the services must be repeated.
    8. The Network & Multimedia Specialist will inform the Chair of the expected date of completion for duplication and/or installation services.
    9. The Instructional Media Technician and/or the Multimedia Operations Specialist will inform the Network & Multimedia Specialist when the duplication and/or installation of the material are complete.
    10. The Network & Multimedia Specialist will inform the requesting Chair when duplication and/or installation services are complete.

     

     Back to the Top

     


     

     

    Telecours​e Guidelines

    ​​​​​
    Telecourse Guidelines describes the process that takes place when TSS receives a Telecourse recording, duplication and/or distribution request. The following guidelines provide step-by-step instructions for requesting these services.
    Please plan accordingly!

    Any Telecourse recording, duplication, and/or duplication request must be submitted at least one semester prior to the Telecourse start date. TSS requires two (2) weeks per title from the time the request is received.
       
    1. The Director of Distance Education will forward Telecourse recording and/or duplication requests to the Network & Multimedia Librarian. Requests must include: a) RMI duplications; b) RCC head-in and library copies requiring a total of six sets of videotapes - three (3) for the campus libraries, two (2) for the head-in, and one (1) master; c) Telecourse faculty requests for a personal set of videotapes.
      The Director of Distance Education must provide the appropriate license agreements for each recording, duplication, or distribution request. Any fees associated with the request as stipulated by the license agreement must be resolved in advance. All requests must be submitted at least one semester prior to the Telecourse start date.
    2. The Network & Multimedia Librarian will record and evaluate all license agreements.
    3. The Network & Multimedia Librarian will authorize or deny the request based upon an evaluation of the license. If the request is denied, the Network & Multimedia Librarian will notify the Director of Distance Education detailing the grounds for refusal. If the request is authorized, the Network & Multimedia Librarian will notify TSS Manager and specify the number of Telecourse video sets needed by location based on the request received.
    4. TSS Manager must send an acknowledgement of the request to the Network & Multimedia Librarian.
    5. TSS Manager will forward a signed copy of the confirmation request to the Instructional Media Technician.
    6. The Instructional Media Technician must determine the number of videotapes needed and the format(s) required to complete the request and forward this information to the Director of Distance Education.
    7. The Director of Distance Education must obtain the blank videotapes and deliver them to TSS to the attention of the Instructional Media Technician.
    8. Once the Instructional Media Technician receives the blank videotapes he will arrange for the recording or duplication of the program.
    9. Once recording or duplication has been completed, the Instructional Media Technician will label the videotapes and forward them to the Technical Services Librarian.
    10. The Technical Services Librarian will catalogue the videotapes and distribute them to the appropriate library and head-in locations. All videotapes duplicated will be cataloged including the masters.
    11. The Network & Multimedia Librarian will notify the Director of Distance Education once the Telecourse videotapes have been processed.