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Online Tutoring available through SMARTHINKING 
 
RCC offers FREE Online Tutoring for your Courses
 
Riverside City College provides students with access to online tutoring from Smarthinking. With Smarthinking, you can chat with a live tutor up to 24 hours a day from ANY internet connection. Tutors are available to work with you in a wide range of subjects including writing (for any course), math (basic math through calc II), accounting, statistics, finance, economics, biology, anatomy & physiology, physics, chemistry, office applications, and Spanish. You can also submit completed drafts of your writing assignments from any course to Smarthinking's Essay Center for a tutor to review. The tutor will provide you with detailed, personalized feedback about your paper, typically within 24 hours.
 

To access Smarthinking, go to https://services.smarthinking.com. Your username is your “student.rcc.edu” email address. Your passcode is your two-digit birth

month, four-digit birth year, and last four digits of your RCC student ID. Example: February 1995 and Student ID 3985602 would be “02199585602.”

You can change your password in the “Profile” section of the "Manage Account" tab.​


Need help with your writing assignments?

If you have questions about grammar, style (APA or MLA), organization, or just have general questions about writing, then choose Writing (All Subjects) under the Connect with an e-structor now! icon. This option can also support you with pre-writing activities such as brainstorming, outlining, or thesis development.

If you have a completed draft of your paper ready to submit for review, submit it to the SMARTHINKING Essay Center by selecting the Essay Center choice under Submit your Writing. A professional writing tutor will give you the help that you need to improve your paper and your overall writing skills. The tutor's response will arrive in your Smarthinking Inbox within about 24 hours.


Need help with Math, Science, or Business Courses?

Connect with a live tutor by choosing the subject area in which you need help under the Connect with an e-structor now! icon. Then use the whiteboard to start a chat session with a professional tutor and type your question. After you have typed your question(s) or problem(s), click the Enter Question button. You may have to wait a few minutes to get connected but once you do, you'll have the tutor's full and undivided attention!  You can also load graphics and PDFs into the whiteboard so if the problem that you need help with includes a drawing or graphic, choose the "Share Document" icon in the whiteboard. Using that tool, you can upload screenshots, pictures, or PDF copies of your textbook, making it easier for you and the tutor to communicate. 


Technical Requirements 

    • Minimum Operating System Version:  Windows XP, Mac OS-X (10.4)
    • Minimum Browser Version:
      • Windows – Internet Explorer 9, Firefox 12, or Google Chrome 20
      • Macintosh – Safari 5 or Firefox 12
    • Internet Connection: 56k or greater
    • Security: Cookies/Javascript enabled and pop-ups allowed for “smarthinking.com”
    • Technical Support Web: http://www.smarthinking.com/support


Using the Whiteboard

There are a variety of special tools displayed across the top of the screen. Each of these is described below.

Rich Editable Text icon

Clicking on the Rich Editable Text icon allows you type text in the whiteboard so that you can chat with the tutor. When you start a session, this function is already selected by default. Just click anywhere in the whiteboard that you want to type.
 
superscript icon

Clicking on the Superscript icon (or pressing the Ctrl+Shift+S keys simultaneously) moves the cursor into the “exponent” or “superscript” position. To move the cursor back to the normal position, click the Rich Editable Text icon again (or just press the Ctrl+Shift+S keys again). 
 
Math icon

Use the Math Symbol tool to access any of these special math symbols (and many more). 
math symbol toolbar 

Free Hand icon

​Instead of typing your question or expression or using the Math Symbols, you can use the Free Hand tool to simply write in the whiteboard as if you were using a pencil on a sheet of paper.

pointer icon

The Pointer tool allows you to place an arrow on the whiteboard to direct the tutor’s attention to a particular piece of the content that has been placed there. For more detailed information about how to use the various tools in the whiteboard, click the Step-by-Step SMARTHINKING Student Handbook link here or towards the bottom of your Smarthinking account page.
 
To see when live tutors are available to chat with you, click the Live Hours link here or on your Smarthinking account page (Please note that times are shown in Eastern Time). 
 
PLEASE NOTE: The default RCCEOPS password is only applicable to students who have been accepted into the EOPS/CARE Program. Don't forget to change/personalize your password once you have established access.


 
Location
 
CHARLES A.KANE 
BUILDING, 
ROOM 202, 2ND FLOOR

  
Hours of Operation
 
MON, WED, TH, FRI.: 
8:00 am - 5:00pm 

TUES 8:00 AM - 6:30PM

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