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EOPS/CARE - Online Tutoring

SMARTHINKING 

 
FREE Online Tutoring for your Course is Available!
 
Student Support Services at Riverside City College provides students with access to online tutoring from Smarthinking. With Smarthinking, you can chat with a live tutor up to 24 hours a day from ANY internet connection. Tutors are available to work with you in a wide range of subjects including writing (for any course), math (basic math through calc II), accounting, statistics, finance, economics, biology, anatomy & physiology, physics, chemistry, office applications, and Spanish. You can also submit completed drafts of your writing assignments from any course to Smarthinking's Essay Center for a tutor to review. The tutor will provide you with detailed, personalized feedback about your paper, typically within 24 hours.
 
To connect with a tutor, follow these steps:
  1. Go to https://services.smarthinking.com.
  2. Enter your username and password.
     - Your username is your RCC email address.
     - Your password is “RCCEOPS” and you can change your password on the "About Me" tab.
  3. Use your Smarthinking account whenever you need help with your courses.

Need help with your writing assignments?

If you have questions about grammar, style (APA or MLA), organization, or just have general questions about writing, then choose Writing (All Subjects) under the Connect with an e-structor now! icon. This option can also support you with pre-writing activities such as brainstorming, outlining, or thesis development.

If you have a completed draft of your paper ready to submit for review, submit it to the SMARTHINKING Essay Center by selecting the Essay Center choice under Submit your Writing. A professional writing tutor will give you the help that you need to improve your paper and your overall writing skills. The tutor's response will arrive in your Smarthinking Inbox within about 24 hours.

Need help with Math, Science, or Business Courses?

Connect with a live tutor by choosing the subject area in which you need help under the Connect with an e-structor now! icon. Then use the whiteboard to start a chat session with a professional tutor and type your question. After you have typed your question(s) or problem(s), click the Enter Question button. You may have to wait a few minutes to get connected but once you do, you'll have the tutor's full and undivided attention!  You can also load graphics and PDFs into the whiteboard so if the problem that you need help with includes a drawing or graphic, choose the "Share Document" icon in the whiteboard. Using that tool, you can upload screenshots, pictures, or PDF copies of your textbook, making it easier for you and the tutor to communicate. 

Technical Requirements 

  • Minimum Operating System Version:  Windows XP, Mac OS-X (10.4)
  • Minimum Browser Version:
    • Windows – Internet Explorer 9, Firefox 12, or Google Chrome 20
    • Macintosh – Safari 5 or Firefox 12
  • Internet Connection: 56k or greater
  • Security: Cookies/Javascript enabled and pop-ups allowed for “smarthinking.com”
  • Technical Support Web: http://www.smarthinking.com/support

Using the Whiteboard

There are a variety of special tools displayed across the top of the screen. Each of these is described below.
 
Clicking on the Rich Editable Text icon allows you type text in the whiteboard so that you can chat with the tutor. When you start a session, this function is already selected by default. Just click anywhere in the whiteboard that you want to type.
 
Clicking on the Superscript icon (or pressing the Ctrl+Shift+S keys simultaneously) moves the cursor into the “exponent” or “superscript” position.  To move the cursor back to the normal position, click the Rich Editable Text icon again (or just press the Ctrl+Shift+S keys again).
 
The Share Document tool allows you to bring PDF, PNG, GIF and JPG files to the whiteboard to share with your tutor. This is helpful because you could take a screenshot or picture of the problem on which you’re working and show it to the tutor.
 
Use the Math Symbol tool to access any of these special math symbols (and many more). 
 
Instead of typing your question or expression or using the Math Symbols, you can use the Free Hand tool to simply write in the whiteboard as if you were using a pencil on a sheet of paper.
 
The Pointer tool allows you to place an arrow on the whiteboard to direct the tutor’s attention to a particular piece of the content that has been placed there.
 
For more detailed information about how to use the various tools in the whiteboard, click the Step-by-Step SMARTHINKING Student Handbook link here or towards the bottom of your Smarthinking account page.
 
To see when live tutors are available to chat with you, click the Live Hours link here or on your Smarthinking account page (Please note that times are shown in Eastern Time).

Rich Editable Text icon
Clicking on the Rich Editable Text icon allows you type text in the whiteboard so that you can chat with the tutor. When you start a session, this function is already selected by default. Just click anywhere in the whiteboard that you want to type.
 
superscript icon
Clicking on the Superscript icon (or pressing the Ctrl+Shift+S keys simultaneously) moves the cursor into the “exponent” or “superscript” position. To move the cursor back to the normal position, click the Rich Editable Text icon again (or just press the Ctrl+Shift+S keys again). 
 
Math icon
Use the Math Symbol tool to access any of these special math symbols (and many more). 
math symbol toolbar

Free Hand icon
​Instead of typing your question or expression or using the Math Symbols, you can use the Free Hand tool to simply write in the whiteboard as if you were using a pencil on a sheet of paper.

pointer icon
The Pointer tool allows you to place an arrow on the whiteboard to direct the tutor’s attention to a particular piece of the content that has been placed there. For more detailed information about how to use the various tools in the whiteboard, click the Step-by-Step SMARTHINKING Student Handbook link here or towards the bottom of your Smarthinking account page.
 
To see when live tutors are available to chat with you, click the Live Hours link here or on your Smarthinking account page (Please note that times are shown in Eastern Time). 
 
PLEASE NOTE: The default RCCEOPS password is only applicable to students who have been accepted into the EOPS/CARE Program. Don't forget to change/personalize your password once you have established access.
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Location
 
BRADSHAW BUILDING, 
ROOM 130
(near Health Services)
  
Hours of Operation
 
M-TH:8:00 am-4:00pm 
F:8:00 am-12:00pm
 
Summer Hours
Monday - Wednesday
8 am - 4 pm
Thursday
8 am - 3:50 pm
CLOSED FRIDAY


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