Official Transcript Requests

The Riverside Community College District has partnered with Credentials Solutions to provide students with TranscriptsPlus ordering services. Students should be aware of the following before submitting an official transcript request:

  • The first two official transcript requests are free.
  • Each order can facilitate a maximum of five individual transcript requests.
  • The RCCD transcript includes coursework completed at Riverside City College, Norco College and Moreno Valley College.
  • It is the student's responsibility to check on the completion of grade changes and the posting of degrees and final grades. Students should login to MyPortal and view their unofficial transcript to verify the accuracy of their information before submitting a request for an official transcript.
  • The processing time of your transcript request will be extended an additional 7-14 business days if you request a General Education Certificate. No rush service or same-day service is offered to students requesting a General Education Certificate. Students who do not know if they should request a General Education Certificate should read the descriptions below.
  • Transcripts not picked up within 90 days will be destroyed.

How to Order

MYPORTAL

The most efficient means of submitting a transcript request is through MyPortal. Orders placed through MyPortal will be automatically authorized and processing time may be reduced.

WEBADVISOR

Students who last attended an RCCD college prior to February 2017 can login to WebAdvisor to order their transcript. All former students have been assigned a User ID and default password for WebAdvisor. For instructions on how to login to WebAdvisor, please refer to WebAdvisor's Login Help page.

STUDENTS UNABLE TO LOGIN TO MYPORTAL OR WEBADVISOR

Students who cannot login to MyPortal or WebAdvisor can submit their transcript request directly through TranscriptPlus. Students can also call Credentials Solutions Customer Service at 1-847-716-3005 and place a phone order for an additional $10 charge. Credentials is increasing the price for this service to $15 effective November 20, 2017. Additional processing time may be required to authorize the order.

Order Status

Students can check the status of their request through Credentials' self-service portal. Students will receive regular email updates about the status of their order; students also have the option to receive these updates via text message.

Request Types and Pricing

Students have the option to have the transcript delivered directly to the recipient or to pickup their transcript in person. Please note the following for pickup orders:

  • A valid photo ID must be presented at the time of pickup.
  • A third party can pickup a transcript on a student's behalf. The specified third party must be able to provide a valid photo ID.

Transcripts will not be released until all financial obligations to the District have been paid and any outstanding holds have been ended. Students should verify that all final grades, grades changes, and degrees have posted by viewing their unofficial transcripts on MyPortal before placing their order.

PROCESSING TIME

COST

Regular Mail/Pickup/E-Transcript Request 3-4 business days $7 per transcript
Rush Mail/Pickup/E-Transcript Request 1 business day $17 per transcript
Same-Day E-Transcript Request Same-day delivery to institutions in the Credentials TranscriptsNetwork $20 per transcript
Same-Day Pickup Request 2 hours (during hours of operation)
Orders must be submitted 2 hours prior to close of business
$20 per transcript
Same-Day Mail Request Mailed same-day if order submitted before 11 AM local time $20 per transcript

FEDERAL EXPRESS SERVICE

In addition to the above fees, FedEx service is offered at the following rates:

Domestic Service (main 48 states) $20 per recipient
Domestic Service (Alaska or Hawaii) $23 per recipient
International Service $43 per recipient

General Education Certificates

CSU - CALIFORNIA STATE UNIVERSITY GENERAL EDUCATION (CSUGE)

The CSU General Education Breadth is a pattern of courses that community college students can use to satisfy lower division general education requirements for any California State University campus.

UC - INTERSEGMENTAL GENERAL EDUCATION TRANSFER CURRICULUM (IGETC) FOR TRANSFER TO CSU AND UC

The Intersegmental General Education Transfer Curriculum (IGETC) is a pattern of courses that community college students can use to satisfy lower division general education requirements for any University of California or California State University campus.

If you have any questions about satisfying the requirements for these certifications, please meet with a counselor.

Extra-Curricular Activities Record

The Extra-Curricular Activities and Honors Coursework Record is available for students to have their participation in college clubs and/or district organizations, student government, service to the community on behalf of a club, publications, scholarships, and awards acknowledged and mailed with their transcripts. The form also serves as a record for Honors Coursework taken at RCC

This form is now available on-line for students to type in their activities and/or coursework, print out the form utilizing only 1 page (double sided), and then take the form to their advisors for signatures.

After compiling all of the signatures the form must then be taken for signature to a campus student service official for clubs and activities; if for Honors coursework an academic service official's signature is required. For scholarships please obtain the signature from the District Dean of Student Financial Services. The last office will deliver it to Admissions & Records.

Extra-Curricular Activities Records can only be included with transcripts being mailed to recipients other than the student. Students who wish to include their Extra-Curricular Activities Record when ordering a transcript through Credentials must do the following when placing their order:

  1. Select the recipient to whom the transcript will be mailed.
  2. In the Attachment Options for this Recipient area, check the "I am providing an attachment that must be sent with my transcript" box.
  3. Click the "Riverside City College must add information to my attachment before my transcript can be sent" button.

Please keep in mind that only one form is mailed out. If students turn in an Extra-Curricular Activities and Honor Coursework Record form and then stay at RCC longer and turn in another form, the second form must have all of the first form's information on it, including signatures. Only the current form will be mailed. It is important to keep this form neat, grammatically correct, and preferably typed.

Click here to print the Extra-Curricular Activities Record (PDF)